Welcome to another week of Monday Motivations.
This one hits home for those of us in any industry that requires us to handle a wide variety of personalities. I'll be applying these 5 Conflict Resolutions through the lens of the Music Business but...it can be applied to any business, any relationship and certainly is well worth knowing what to do and what NOT to do.
5 CONFLICT RESOLUTION TECHNIQUES
DO NOT RISE TO THEIR LEVEL- one of the worst things we can do is fall for the bait. Rising to the other persons level of excitement and anxiety is a sure fire way of making the situation significantly worse. The bottom line is that you do NOT give them what they're looking for. Eventually, they will understand they cannot get what they want out of you and move onto another victim...lol
DO NOT ACCUSE THEM OF BEING "HIGH CONFLICT/DIFFICULT"- giving it to them straight is the wrong approach.
DO NOT ALLOW SPECTATORS TO GATHER-this fits right into their wheelhouse. They want attention and by allowing people to observe the conflict, they feel emboldened and will raise their level of excitement and enticement.
DO NOT LEAVE A CONFLICT UNSETTLED-this only gives the high conflict personality the opportunity to bring others into their support system (basically this is their YES man/woman). Typically, drama queens and high conflict personalities love to gossip and they have, more than likely, found some great support in numbers. Letting your argument/conflict go unsettled is not advisable.
NEVER SHOW THEM YOU ARE SCARED/INTIMIDATED OF THEM-once aware of this, they will always try to pick an argument and bait you into conflict.
ADDITIONAL RESOURCES...Fight or Flight